Call Centre / Kontakt centar

Call Centre / Kontakt centar is rated 3 out of 5 in the category telecommunications. Read and write reviews about Call Centre / Kontakt centar. The Call Centre company was founded in 2007, until when it was an integral business unit within the “Menadžer” Company. It was founded primarily to provide customer contact services for the Info-M advertisement centre, as well as to serve as a classical call centre for third party clients. The Call Centre reached its current level of development by implementing the latest technologies in telecommunication and database operations, RDBMS (Relational database management system), in order to improve the efficiency and lower the costs of receiving, processing and delivering information. In Bosnia and Herzegovina, the Call Centre is a pioneer in this line of work. What we do? One of the most common problems in today’s world is how to attain customer loyalty. In a highly competitive market, quality communication with clients is, besides price of products and services, one of the key factors on the road to success. We offer numerous services of inbound and outbound calls, contacts with loyal and potential customers. As a CRM operator, (Customer relationship management), we use all the advantages of outsourcing in order to enable our client to focus more precisely on their core business, and save financial, human and technical recourse, and therefore improve its position in the market. You can think of us as a partner who will fulfill your customer’s expectations. Call centre offers flexibility in many areas (for example, promotions, info line, etc.), we have up to date, modern and highly efficient technology, simple planning and all that with no additional investment into your own call centre.